Refund and Returns Policy

At Sree Velan Traders, we strive to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process. Please review our policy below:

Returns

• Eligibility: Returns are accepted within 5 days of receiving your order. The product must be unused, unopened, and in its original packaging.
• Non-returnable items: Some items, such as customized or perishable products, may not be eligible for returns. Please check the product description for return eligibility before purchasing.
• How to return: To initiate a return, please contact our customer support team at support@sreevelan.ae with your order details and reason for return. Our team will guide you through the process and provide a return shipping label if necessary.

Refunds

• Refund process: Once we receive the returned item and verify its condition, we will process your refund. The refund will be credited back to your original payment method.
• Processing time: Refunds typically take 7-10 business days to reflect in your account, depending on your payment provider.
• Partial refunds: In some cases, partial refunds may be issued if the product is returned damaged, used, or incomplete.

Exchanges

• Exchange eligibility: If you receive a damaged or defective product, we offer an exchange within the same 5-day return window. Please contact our support team for assistance with exchanging the product.
• Exchange process: After verifying the issue, we will ship the replacement product to you at no additional cost.

How to Contact Us

If you have any questions or need further assistance regarding returns, refunds, or exchanges, feel free to reach out to our customer support team at support@sreevelan.ae or call us at +971 50 879 6568.

We aim to make your shopping experience smooth and stress-free, and we are always here to help!